Shipping Policy
How long takes my order to be shipped?
It usually takes us 1-2 business days to process and process your shipment. However, next day delivery orders are given priority and are guaranteed to be processed up to 24 hours after payment approval.
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Will I receive a tracking number?
Yes! A tracking number will be sent to you once we are able to ship your order. Sometimes there may be further delays that are beyond our control, such as: B. postal delays or customs controls. Thank you for your patience and understanding.
Returns
30-day return policy. Item must be in the same condition you received in its original packaging. Returns must be sent to the following address: 3600 Brittmoore Rd, Suite #150, Houston TX - 77041. If your return is accepted, we will send you a return label and instructions. Items returned to us without requesting a return first will not be accepted, and the customer is responsible for all return shipping costs unless the product is defective. In the case of an exchange due to a buyer's mistaken order, the buyer must pay for the shipping.
Damages or issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item so we can investigate and resolve the issue.
Refunds
As soon as we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, you will instantly receive your money back using the original payment method within 10 business days. Please keep in mind the refund may require some time from your bank or credit card company.